What information do we collect?

Our main reason for collecting personal information from our business partners and customers is to facilitate the delivery of products and services, deliver marketing and promotional activities. Normally this includes the following categories of personal information.

Contact Information (like your first name, last name, email, telephone number, fax number, mailing address, and/or country).

Records of correspondence.

Records of products and services you have purchased, obtained, and considered.

Website and communication usage (details of your visits to the website and information collected through cookies and other tracking technologies including, but not limited to, your IP address and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access).

Any other information you provide to us.

How do we use and share personal information?

We use your information for the following business purposes:

• Create, maintain, customize, and secure your account with us
• Provide customer support, and respond to requests, questions, and comments, including monitoring and improving our responses
• Advertising, marketing, and selling our products and services
• Anonymizing and aggregating information for analytics and reporting purposes
• Comply with and enforce applicable legal requirements
• For any other purpose with your consent

Please note: If you supply us with your business card, for example at a trade show or business event, this is implied consent that you wish our business to contact you. You can withdraw this consent at any time.

Which legal basis applies to our processing of your personal information?

We are not allowed to process personal information if we cannot rely on a valid legal ground. Therefore, we will only process your personal information when:

we have obtained your prior unambiguous consent;

the processing is necessary to perform our contractual obligations towards you or to take pre-contractual steps at your request;

the processing is necessary to comply with our legal or regulatory obligations;

the processing is necessary to protect your vital interests or those of another natural person; or

the processing is necessary for our legitimate interests except where they are overridden by your interests or fundamental rights and freedoms. Examples of such ‘legitimate interests’ include fraud prevention, network and information security and indicating possible criminal acts or threats to public security.

How we share personal information?

To protect your personal information, we do not rent, sell, or share personal information to third parties or non-affiliated companies, except to provide the products or services you have requested, with your permission, or under the following circumstances:

• To IDK affiliates or subsidiaries and trusted third parties who work on behalf of or with us. These companies may use your personal information to help us provide our products and services to you, and/or communicate with you about our products, services, offers, updates, or upcoming events.
• To government Entities. We may disclose personal information as necessary or appropriate under applicable laws to comply with legal processes or requirements; respond to requests from public or government authorities; and protect our operations, rights and safety.
• In the event of a merger, acquisition, reorganization, and/or sale of all or substantially all of our assets.

In case your personal data is transferred to countries located outside of the European Economic Area (EEA) or outside the UK, we will ensure that appropriate safeguards recognized under the GDPR or under UK law are taken, such as:

• The country to which the personal data are transferred has benefited from an adequacy decision.
• Standard data protection contractual clauses.

Marketing

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out (unsubscribe) at a later date by following the unsubscribe link or the instructions provided in any email we send or by contacting us.

Security

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.

Data retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your rights

IDK will collect, store and process your personal information in accordance with your rights under any applicable laws.

For example, if you are in the European Economic Area (EEA) or the UK, you have certain data privacy rights. IDK aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal information. If you wish to be informed about what personal information we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data privacy rights:

• The right to access, update or delete the information we have on you.
• The right of rectification. You have the right to have your personal information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal information to the extent the processing is based on our legitimate interest.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to request the return of the personal information you have provided to us in a structured, commonly used and machine-readable format and to request the transmission of such personal information to a third party, without hindrance from us and subject to your own confidentiality obligations.
• The right to withdraw consent. You have the right to withdraw your consent at any time where IDK relied on your consent to process your personal information.

To exercise your rights and/or for any other questions about the handling of your personal information, please contact us.

You also have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority.

Cookies

Our website uses cookies to store your preferences and settings and to analyze your browsing experience on our website. For further information on what cookies are, how we and other third parties use them, and for details of how cookies can be disabled, please see our cookie policy.

Children’s personal Information

Our website is not directed to children under 16, and we do not knowingly collect any personal information directly from children under 16. If you believe that we are processing the personal information pertaining to a child improperly, we take this very seriously and urge you to contact us.

Linking to other websites

Our website may contain links to other websites. This privacy policy only applies to our website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this website. This privacy policy was last updated on October 13, 2021.

How to contact us

Please contact us if you have any questions or requests about our privacy policy or information we hold about you. Please click here.